The Nissan Aftersales team are there to provide support, advice and maintenance. Highly trained, they use their expertise to make sure your Nissan Fleet is efficient and successful from day one and throughout your ownership.

Nissan Aftersales Charter: Fleet Customer 1st

To drive customer satisfaction even further, our Aftersales Charter, ‘Fleet Customer 1st’ ensures the highest level of service is provided every step of the way.*

Building on our mission of being ‘easy to do business with’, our six simple standards will help keep you on the road, provide you with the support you need wherever you are, and ensure you receive exceptional value for money, every time.  

  • Goodwill Support - To keep repair costs as low as possible, for vehicles over their Warranty cover period of 3yr/60,000 thousand miles (5yr/100k on LCV), we will consider a goodwill contribution towards repair, based on service history, age and mileage.

  • Appointment Guarantee - Nissan Fleet offer a service appointment within five working days or seven if a courtesy car is required.

  • Dedicated Customer Support - Fleet Dedicated Customer Support from our motivated team of Fleet Case Managers, trained to provide an excellent level of service to enhance your experience.

  • Regional Labour Rates - To provide exceptional value for money and to ensure greater competitiveness, we have developed a new regional pricing strategy.

  • Mobility Support - When your Nissan is in for a repair under warranty, we’ll keep you on the road with a courtesy car or a daily rate to cover the cost of vehicle hire.

  • Warranty + Lifetime Assistance - For complete peace of mind, Nissan offers a standard 5-Year / 100,000 miles Pan-European Manufacturer Warranty for its LCV range.

*Participating dealers only